This post is a bit unusual for me. This is directed solely to my fellow #professionalspeakers and to those who desire to speak professionally.

It’s time for me to respectfully, but strongly, dispute some advice that is being shared by some that, if taken on its face, could be hugely detrimental to ...

Two topics that have been on my mind recently:

1. the impact of individual actions on customer experiences
2. the importance of adapting to life's changes

While these subjects may seem unrelated at first glance, I believe they both highlight the crucial role that people play in our lives...

Tammy and I were each driving our cars cross-country this week from Las Vegas to Fort Wayne, Indiana. I was in my car, and she was driving our SUV while pulling a small U-Haul trailer. Our older dog, Lucy, was in the car with me, and our puppy, Chloe, was Tam's traveling companion. After a long day ...

In today's hyper-competitive business landscape, an organization's success hinges on its ability to stand out from the crowd.

Therefore, as a leader, it is not enough for you to simply manage your team and ensure smooth operations. To truly excel, you must inspire and empower your team to create di...

We are in an era where customer experience (CX) is the battleground in every industry. There’s no business I’ve encountered in my years of working with organizations around the world that had zero concern for repeat and referral business. We all desire customers who come back for more and who tell t...

In today's fast-paced and highly competitive business landscape, organizations constantly seek new ways to innovate and stay ahead of the curve. While it's natural to focus on best practices within one's own industry, I suggest exploring successful approaches from other fields can yield a wealth of ...