You know that in today's business landscape is more competitive than ever. This means that providing an exceptional level of customer experience is more crucial than ever, too!

While the specific needs and expectations of customers may vary depending on your industry and context, here are six...

• What happens when your business slows down?
• What do you do when you find yourself in a downturn?

No one enjoys this situation – and often, the result is that we start marketing obsessively, creating an appearance of desperation for business. Ironically, no prospect or previous client is...

One common theme I've observed among successful organizations—from those directed by young entrepreneurs to major corporations to highly distinctive educational institutions—is their ability to differentiate themselves from their competitors.

From Apple to High Point University, from...

This post is a bit unusual for me. This is directed solely to my fellow #professionalspeakers and to those who desire to speak professionally.

It’s time for me to respectfully, but strongly, dispute some advice that is being shared by some that, if taken on its face, could be hugely...

Two topics that have been on my mind recently:

1. the impact of individual actions on customer experiences
2. the importance of adapting to life's changes

While these subjects may seem unrelated at first glance, I believe they both highlight the crucial role that people play in our lives.

...

Tammy and I were each driving our cars cross-country this week from Las Vegas to Fort Wayne, Indiana. I was in my car, and she was driving our SUV while pulling a small U-Haul trailer. Our older dog, Lucy, was in the car with me, and our puppy, Chloe, was Tam's traveling companion. After a long...