For the first time in my career, the number one problem in business that I consistently hear from organizations is the same, regardless of the industry or size of the company: it's more difficult than ever to find and retain talented employees.

They seem to be the rarest aspect in business today: t...

In a recent conversation with a friend who is a leader in the luxury hotel market, I learned of an aspect his organization is experiencing that stunned me. "We are having significant turnover because our younger employees have decided they do not want to serve people of affluence."

Let's discuss wh...

Here’s a statistic that’s a bit difficult for me to wrap my head around: in July, 4,000,000 people quit their jobs! By the end of July, there were almost 11,000,000 jobs open — an all-time record, according to Harvard Business Review.

As I talk with entrepreneurs and leaders of large corporations, ...

Do you want to keep your customers?

That sounds like a silly question -- of course you do! Retaining a customer is better than acquiring a new one. It costs less, you already invested in an existing relationship with them, and they are more likely to refer you to their friends than someone hav...

No matter the size of the business, every entrepreneur seeks to build a foundation that will allow growth to happen. All entrepreneurs dream of success for themselves and their families, and hope to attract employees who will help them grow.

However, there are three common mistakes entrepreneurs ma...

What do you want from your customer service experience? Do you want to be given the best of the best, or are you content with mediocre?

No matter what your answer is, most people want something better than they're getting. While this won't ensure inadequate service will never happen, here are five ...