At a recent conference, an executive told me that she used to be a general manager of a Walmart store. She related that the training she received was from former members of the inner circle of founder Sam Walton. She then had a dreamy look and said, “Those were great days! Oh, the way things used ...

It can be tempting to oversell our products and services in today's competitive world. But this approach can backfire, making customers and prospects want to avoid you altogether.

This aspect has always struck me as slightly ironic, as no person wants to be around a pushy salesperson -- even p...

At a time when our world seems increasingly divided and fraught with conflict, it is more important than ever to be kind and compassionate toward one another. Whether interacting with customers or colleagues, friends or family members -- or even total strangers -- we should always try to display goo...

Easter is obviously when Christians celebrate a miracle that is central to our faith. Although my work here is never intended to be about any particular set of spiritual beliefs, it struck me when thinking about his holiday that having faith -- believing in something -- is critical to your success i...

Mistakes are a natural part of life. We all make them -- and goodness only knows, I have personally made more than my share!

One of the challenges in today's world is the plethora of online "gurus" and so-called experts seeking to show you how to be successful, wealthy, famous, and anything el...

With all the recent fervor over the confrontation between Will Smith and Chris Rock at the Oscars® over a comment made about Jada Pinkett Smith, there's one character I have yet to see explored in the aftermath: G.I. Jane.

Several years ago, when I was building my business as a speaker, author, and...