Gratitude shouldn't just be something we express once a year; it should shape how we live each day. 

My mentor, the late Grady Nutt, captured this beautifully in his concept of 'ThanksLiving.'"

Grady described “ThanksLiving” as: “An attitude that finds treasure in the plowed field of routine.” Thi...

As we approach the end of the year, many organizations face unique challenges and opportunities in delivering an Ultimate Customer Experience®.

The holiday season, with its last-minute shoppers and potential for disgruntled customers returning gifts, is a critical period for any business aiming to ...

While the holiday season is the busiest time of year for some, it is the time of our least productivity for others. Whichever describes you and your business, it's important to note that we all have stress, and we all face burnout -- especially in this volatile, unpredictable time of a pandemic.

He...