It’s hard to describe how nervous I was to meet with my new speech coach. My career was ascending rapidly, but Ron Arden was the coach to the speaking heavyweights — Brian Tracy, Ken Blanchard, Patricia Fripp, and many more. I had invested an amount that made us really stretch for his insights — a...

It’s one of the most challenging aspects of leadership: How do you effectively have a difficult conversation with a team member or customer?

The answer: With sensitivity and respect.

Difficult conversations should never be taken lightly, especially in the current climate of heightened emotions.

Many years ago, my friend George Walther became well-known through a program he delivered for organizations and sales professionals entitled, “Phone Power.” The content was the basis for a famous audio program that sold countless albums, as well as a bestselling book published in 1987 by Berkley Pre...