For many years, both business leaders as well as authors and speakers (like me) have talked at length about "managing change."

The title of my first business speech many years ago was “Dragonslayers” on overcoming the overwhelming monster of change on our voyage to profit and success.

We often imp...

In my whirlwind of a career as a professional speaker and author, constantly navigating through airports, speaking on stages across the globe, and engaging with diverse audiences, the concept of a prolonged pause seemed unfathomable to me. However, life, as it often does, has presented an unexpected...

"We've always done it that way."

This phrase ("WADITW") is a primary enemy of change and innovation. It's why many companies and leaders are stuck in the past, unable to move forward and improve the customer experience.

A crucial aspect of "we've always done it that way" is that it reflects a lack...

At a recent conference, an executive told me that she used to be a general manager of a Walmart store. She related that the training she received was from former members of the inner circle of founder Sam Walton. She then had a dreamy look and said, “Those were great days! Oh, the way things used ...

From this week’s business headlines: Crypto-currency might now be allowed as an asset, not as a currency...1 in 3 workers don't want to return to their offices in a post-Covid economy...inflation is rising, yet more people are quitting their jobs than ever...and every week there is a new app or tool...

"Every change needs a story."

This is a statement that I believe is true -- and it's one reason why employees have such a hard time with change. If you want to create distinction for your organization and yourself, you must be able to leverage change to your advantage.

Let's face it, it's not just...